General

A: We are an online training platform offering accessible, self-paced courses in compliance, administrative excellence, technology tools, and professional development.
A: Our courses are ideal for professionals in healthcare, education, nonprofits, and administrative roles, as well as business owners looking to train their teams in compliance and workplace best practices.
A: While our courses are designed with professional standards in mind, they are not currently accredited for CEUs unless specified. However, they may qualify for internal training credit within your organization.

Course Access & Platform

A: Before purchasing a course, you’ll sign up to receive login credentials and access to your portal. Courses can be accessed 24/7 through our secure learning portal.
A: Access durations vary depending on the course, typically ranging from 30 to 90 days. Access details are included in the course description.
A: Yes! Our training platform is mobile-friendly. You can learn from your desktop, tablet, or smartphone.
A: Not at all. Courses are self-paced—you can stop and start at your convenience, and your progress will be saved automatically.

Payments & Refunds

A: We accept all major credit and debit cards. Payments are processed securely through our online payment gateway.
A: Yes! We offer bulk pricing and custom training packages for teams and organizations. Contact us at customerservice@mydynamictraining.com for a custom quote.
A: We offer refunds within 3 days of purchase if less than 10% of the course has been completed. For full details, see our Refund Policy.

Technical Support

A: Check your email (including spam/junk folders) for login details. If you still can't access your course, email us at customerservice@mydynamictraining.com for help.
A: We recommend using the latest version of Google Chrome, Firefox, Safari, or Microsoft Edge for the best experience.

Certification & Completion

A: Yes! Upon successful completion, you’ll receive a digital certificate that you can download or print for your records.
A: While we’re not formally accredited for CEUs at this time, many employers accept our certificates for internal training credit or to demonstrate professional development.